Questions we get asked a lot
If yours is not here, ask us directly — we would rather answer it before you commit than after.
How long before we see results?
It depends on what we are building. A website takes two to four weeks at Essential, four to eight at Growth and six to twenty-plus at Authority. Social and video packages produce content from the first month; the audience compounds from there. SEO is slower by nature — expect early movement around month three and meaningful compounding from month six. We will tell you which timeline applies before you commit.
Who owns the website, accounts and content?
You do, always. Your domain, hosting, website, GA4 property, Search Console, Google Business Profile and social accounts are registered to your business, with us added as users. Everything we produce — designs, brand files, video masters, content — is yours. If our engagement ends, you keep all of it.
Are packages projects or monthly retainers?
Both. Website builds and brand foundations are fixed-scope projects with a defined deliverable, delivery estimate and post-launch support period. SEO, social media management and video production run monthly, because those channels need continuous work to compound. Many clients start with a build and move to a monthly package once the foundations are in place.
Which tier is right for us?
Essential suits startups and small businesses that need the fundamentals done properly. Growth is for growing and e-commerce businesses ready to invest across channels — it is the tier most clients choose. Authority is for established, high-growth brands that want a bespoke build, international search or full studio production. If you are not sure, tell us what you are trying to grow and we will recommend one — including a smaller option if that is honestly the right call.
What do you report on, and how often?
Monthly. SEO packages include a monthly SEO report and search visibility tracking. Social packages include a monthly performance report — snapshot, detailed or advanced by tier — with content performance and audience insights at Growth and above. Video packages run on a monthly content plan with a review and approval system. Growth and Authority partnerships add a monthly or ongoing strategy review.
Can we combine packages?
Yes. The Digital Growth Partnership is exactly that — brand, social, website, SEO and video production under one connected strategy and one point of contact. If you need a different combination, say so; every engagement is scoped and confirmed in your proposal.
What happens after launch?
Every website tier includes CMS training so your team can run the site, plus post-launch support — 30 days at Essential, 60 at Growth and 90 at Authority. Monthly packages continue with reporting and, from Growth upwards, strategy and optimisation reviews.
Do you publish prices?
Not on the site, because every engagement is scoped to the business. The packages page shows exactly what each tier includes; ask for a proposal and you will get a fixed price for the scope agreed, with terms set out before anything starts.
